Error when acessing Topology services LMS2.6

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Apr 12th, 2007
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I'm having the error "Cannot connect to ANI server".

Cisco works is authenticating gainsta Cisco ACS (TACACAS+)

ANI server status :

ANIServer Running with busy flag set 7220 0 0 03/04/2007 10:46:09 a.m. Not applicable

Hope someone can be of assistance


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Joe Clarke Thu, 04/12/2007 - 11:40
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First, you're using an unsupported version of the Java Plug-in. You must be using either 1.4.2_10 (if you do not have the DST patch) or 1.4.2_12 (if you do have the DST patch). You are using 1.5.0. You need to remove all installed Java Plug-ins, then install the one correct version.

Next, the most common causes of this error are either a firewall or access-list between the client and server which could be blocking TCP ports 1683, 1684, or 8088. Make sure the client can telnet to the server on each of those ports. For example:

telnet server 1683

The other common cause is the server's IP address was recently changed, but you did not delete the gatekeeper.ior files after the change. If this is the case, shutdown dmgtd on the server, delete all gatekeeper.ior files under NMSROOT, then restart dmgtd.

Finally, if this is a multi-home server, make sure you configure the proper inbound client interface in NMSROOT/lib/vbroker/gatekeeper.cfg. See that file for instructions.


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