Requesting assistance from Unity VM experts on this issue. We have Unity4.2(1) VM only using TSP 8.1.2.DC with Exchange2000 backend servers. Using CM 4.1(3)SR4D.
We have two instances where users are unabl e to access VM although MWI is on. We have validated in Exchange VM messages exist and increment while leaving messages. Using DOHProptest message appear to be in mailbox. Using Status Port monitor and Port status we were able to trace the call and eventual message to Unity. Everything appears ok yet user is unable to retrieve messages and recieves message there are no messages. We have validated this as well. In one other instance another user had accessed VM destined for another user. She phoned back to the caller they mistakenly left a message on the wrong phone. The caller indicated the phone call was placed to the right person via CallerID on IPT phone.
If users are able to access Unity yet no messages appear (even with MWI on)where is this user going? How to validate for the next instance? I have removed this user from Unity, deleted from AD, and purged user from Exchange and recreated. I am concerned about the next instance... any ideas?