I have one small question.
We have created one main script as menu.
Welcome to XYZ
Like Press 1 for Sales, Press 2 for Support and so on..
Now we have created saperate script for Sales, Presales, Support etc where we have used CSQ for the call to be on the hold if agents are busy(Basically Queuing)
And under application i defined Main Script in the trigger point not the sub scripts.
But when i use Node "Call SubFlow" and call the script. ITs calling the script when we press 1, 2 or whatever for instance.
But when the sub script reach the point where it needs CSQ it stops there and sends the call to end. Basically we havent defiened CSQ in the Application as we dint see any option there.
What would be the best way to do this?
And as we have all the sub scrips using CSQ so we need to define those in the main scripts? or somewhere else?
IF you have any sample script it will be helpfull or please guide me how i can do this
Thanks so much in advance!