Personal Address Book Error !

qilin zhang · ‎04-12-2007

hi

i have added the ip phone service personal address book,subcribered the service for the phone,and i can see the service from the phone when i press the services button.But when i search the entry in the PAB ,it shows the message "Error:-7ffbc5c2:User(none)was unable to be validated(14910)",what's wrong with it?

thanks,

Aaron Harrison · ‎04-13-2007

Hi

It sounds like you've subscribed the service but haven't either defined the correct parameters, or set the parameters for the user you are subscribing.

As you create the service in CCMAdmin, you need to defined userid, pin and prefix parameters as defined in this document:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00800b2eba.shtml

Then each user has to either use ccmuser to set their password and userid when they subscribe, or you need to do it for them individually from ccmadmin.

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Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!