Solved: IPMA DND in manager second line

j.velasco · ‎04-13-2007

I've configured a manager phone with shared IPMA and two different DNs over it (supervised by an assistant).

does anybody know if it is possible that Don't Disturb(DND) affects only to the first DN of the manager phone ?.

Thanks in advance.

Regards

Rob Huffman · ‎04-13-2007

Hi Javier,

Unfortunately DND in this case is "all or nothing". Have a look;

In order to mute the ringer on your phone, press the DND softkey to toggle the Do Not Disturb feature on or off. When this feature is on, the ringer is disabled on your Cisco IP Phone. The DND feature disables the ringer for **all lines on the phone, including intercom lines.The Do Not Disturb feature is represented by a bell in the Cisco IPMA status window on the LCD screen of your Cisco Unified IP Phone. A crossed-out bell indicates that the feature is on and the ringer on your phone is disabled. Your phone will not ring, but your assistant's phone will ring. A bell indicates that the feature is off and the ringer is enabled.

The initial default setting is off.

From this good IPMA doc;

For Managers--How to Use Your Phone with Cisco Unified CallManager Assistant in Shared-line Mode

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_user_guide_chapter09186a00807bdb2c.html#wp1054896

Hope this helps!

Rob

View solution in original post

Rob Huffman · ‎04-13-2007

Hi Javier,

Unfortunately DND in this case is "all or nothing". Have a look;

In order to mute the ringer on your phone, press the DND softkey to toggle the Do Not Disturb feature on or off. When this feature is on, the ringer is disabled on your Cisco IP Phone. The DND feature disables the ringer for **all lines on the phone, including intercom lines.The Do Not Disturb feature is represented by a bell in the Cisco IPMA status window on the LCD screen of your Cisco Unified IP Phone. A crossed-out bell indicates that the feature is on and the ringer on your phone is disabled. Your phone will not ring, but your assistant's phone will ring. A bell indicates that the feature is off and the ringer is enabled.

The initial default setting is off.

From this good IPMA doc;

For Managers--How to Use Your Phone with Cisco Unified CallManager Assistant in Shared-line Mode

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_user_guide_chapter09186a00807bdb2c.html#wp1054896

Hope this helps!

Rob