I can call the CTI route point for TAPS, geting the message to enter the phone extension. But when i enter the phone extension, which is alredy inserted in CM with dummy MAc Address. I am geting an error message that 'Taps encountered and unexprected error, please contact the administrator'.
I have checked the taps trace file, i can see only the follwing message there:
Caller ID = 2100
BAT ID = 2200
Count from numplan for caller id is 3
I called from the phone 2100, to load the extension 2200.
Can someone help me with this.
OK - go into Route Plan/Route Plan Report and search for 2100 first, then search for 2200.
Verify each only has one instance.
It may be that a previously deleted phone had one of these numbers and there is an unassigned DN still in the system that is causing TAPS to fail.
Please rate helpful posts...