7961 abbreviated dial not availble if it has a call on hold

Unanswered Question
Apr 13th, 2007

A customer has 7961 with 8.2(1) phone load an the abbreviated dial softkey is not available once he puts a call on hold, however he can do this from a 7960 with running 8.0(3). Is this a bug with the phone load. I will try load 8.2(2) to see if it fixes it but there is no mention in the release notes

I have this problem too.
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thisisshanky Fri, 04/13/2007 - 08:38

Abbr dial is supported only with on hook dialing. Since you are already on a call, i doubt if AbbrDial will show up. I think you are seeing normal behaviour.



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ian.mcguinness Mon, 04/16/2007 - 07:33

Sankar I thought it may be something like that but the user is certain that they are able to do this from a 7960 phone


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