7961 Tone Generator

Unanswered Question
Apr 16th, 2007

Can anyone tell me how to user the Tone generator on a 7961, if it has one !

I have followed the instruction on CCO for the 7960 but I do not get a "tone" softkey.

I can find no instruction for a 7961 but this is the only phones we use, any help ?

I have this problem too.
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rob.huffman Mon, 04/16/2007 - 05:00

Hi Andrew,

I think you might be hitting this bug;

CSCee44462 Bug Details

Headline Need ability to generate inband test tone on 7941/61/70/71 like 7960

First Found-in Version 8.0(3), 5.0(1)

Status Assigned


7941/61/70/71 phones cannot generate 1004Hz -15dB test tones the way a 7960 is capable of doing.


Any network where 7941/61/70/71 phones are being used and a test tone is needed to troubleshoot a loss plan or echo problem.

Workaround: Use the test tone on a 7940 or 7960.

Hope this helps! Sorry man.



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