7961 Tone Generator

andym1iptech · ‎04-16-2007

Can anyone tell me how to user the Tone generator on a 7961, if it has one !

I have followed the instruction on CCO for the 7960 but I do not get a "tone" softkey.

I can find no instruction for a 7961 but this is the only phones we use, any help ?

Rob Huffman · ‎04-16-2007

Hi Andrew,

I think you might be hitting this bug;

CSCee44462 Bug Details

Headline Need ability to generate inband test tone on 7941/61/70/71 like 7960

First Found-in Version 8.0(3), 5.0(1)

Status Assigned

Symptoms:

7941/61/70/71 phones cannot generate 1004Hz -15dB test tones the way a 7960 is capable of doing.

Conditions:

Any network where 7941/61/70/71 phones are being used and a test tone is needed to troubleshoot a loss plan or echo problem.

Workaround: Use the test tone on a 7940 or 7960.

Hope this helps! Sorry man.

Rob