Unity - CUSPA

Unanswered Question
Apr 16th, 2007

Hi All,

Last weekend I was trying to upgrade my Unity server 3.1.5 to 4.2.1. The System Preparation Assistant said I needed to install Data Store Service Pack 4. I selected the 'click here link' and the install was successful then rebooted server. Ran the CUSPA again and the same thing, need to install the Data Store SP4. I did this at least 3 times.

Has anyone seen this issue with CUSPA?



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jbarcena Mon, 04/16/2007 - 11:41

It seems that on the server SQL is not installed properly and we need to upgrade from MSDE to SQL 2000

Stop the CUSPA install.

Follow the steps in the following Doc to upgrade from MSDE to SQL 2000:


Once the SQL is installed properly SP4 will be installed correctly on the server through CUSPA.

Please try the above mentioned steps and post the results.



shawnohearn Mon, 04/16/2007 - 12:27


Thanks for the reply. I will do the SQL 2000 upgrade after hours.

I noticed in the Doc it will ask for a CD key. I did not receive a CD key with the Unity upgrade kit from Cisco.

Would you happen to know where I can find a key?

Thanks again,


jbarcena Mon, 04/16/2007 - 12:32

Try the following product key:



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