Services Host not found

Unanswered Question
Apr 17th, 2007
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I have CCM 3.3.3 and IP phone 7960. I have installed SDK v3.3 and try to use its examples: clock.asp,logo.asp... I have added them to IP phones services and subscribed IP phones to these services.


But when I press "Services" button, it gave me Host not found.


In the Network Configuration of IP phone 7960, I found Service URL is:

http://callmanager/ccmcip/getservicesmenu.asp

when I browsed this link by another computer, I got : "To set up speed dials and other services for your phone, please go to ( undefined )".


Is it the problem of CCM or IP telephone can not reach web server ?


I appreciate any help.

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stephan.steiner Tue, 04/17/2007 - 05:30
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Check the service url in the phone's config (you can do this on the phone directly).. does it point to a valid url that can be reached from the network the phone is in?

anh.doquoc Tue, 04/17/2007 - 05:42
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Thank you for your response. I have checked it


The Service URL is:

http://callmanager/ccmcip/getservicesmenu.asp


when I browsed this link by another computer, I got : "To set up speed dials and other services for your phone, please go to ( undefined )".


I unbloked the network congiguration but could not find any softkey to change the Services URL directly from the IP telephone.


secall Wed, 04/18/2007 - 12:58
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You need to override that URL and put the IP adddress of your CallManager.

anh.doquoc Thu, 04/19/2007 - 02:40
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I named my CCM: callmanager that why I got this link:

http://callmanager/ccmcip/getservicesmenu.asp


The IP phone also got DNS timeout message in the Status message so I think the problem is my DNS server which is hosted on my CCM also, it did not work.


I went to Network Configuration of IP phone 7960, I navigated to Service URL, but there was no option (softkey) for me to change the current link to:

http://CCM_IP_ADD/ccmip/getservicesmenu.asp


Do I need to change any thing on CCM or configuration of the IP phone?


Thank any help.



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