Live Call Monitoring

Unanswered Question
Apr 17th, 2007
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I am looking for a way to do live call monitoring on Cisco Call Manager. I am aware that a "barge-in" feature is available in IPCC but I am wanting to see if the same feature can be accomplished without IPCC. I am familiar with the same feature in the Avaya world where it is referred to as Service Observe and it is part of the base CM offering.

Thanks in advance

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Overall Rating: 5 (1 ratings)
thisisshanky Tue, 04/17/2007 - 07:28
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silent monitoring is coming as a built in feature in CM 6.0. For now you will have to either use IPCC or third party recording/monitoring products. Check this product for example.

PS: please remember to rate posts!

noeparenteau Wed, 01/30/2008 - 08:08
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This is exactly what I am looking for. Please let me know where you are in this undertaking. We are at CCM 4.1(3) and looking for the same solution.


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