Live Call Monitoring

Unanswered Question
Apr 17th, 2007

I am looking for a way to do live call monitoring on Cisco Call Manager. I am aware that a "barge-in" feature is available in IPCC but I am wanting to see if the same feature can be accomplished without IPCC. I am familiar with the same feature in the Avaya world where it is referred to as Service Observe and it is part of the base CM offering.

Thanks in advance

I have this problem too.
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noeparenteau Wed, 01/30/2008 - 08:08

This is exactly what I am looking for. Please let me know where you are in this undertaking. We are at CCM 4.1(3) and looking for the same solution.

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