We have installed ipccexpress 4.0.4
Can some one help me out how to call Multiple CSQ's in the Main or Single script.
we have defined two csq on ipcc express server one for lotus notes and the second for password. We are defining CSQ based on Resource Skll group with longest avaliability.
Please reply as soon as possible .If you have any sample scripts for calling multiple CSQ's in one script, please send it across.
Thanks In Advance
You need to use the Set Enterprise Call Info step instead with CRS 4.x.
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From your post I understand you want to have one script with two CSQ?s where customers calling for password changes get queued in one CSQ and customers calling for notes problems get queued in the other.
If so, solution is simple, that is, assuming you allready have a way to let the customer select what they want to report (notes problem or password change) by a prompt menu.
Just create a string variable CSQ and two string parameters (e.g. CSQnotes & CSQpass). Then, in the outcomes of the prompt menu set the string variable CSQ to the value CSQnotes or CSQpass (depending on what choice the customer made), and then kick a goto to your main queuing script where you can use the CSQ variable you just filled.
This way you have a very easy script and just two parameters for which you enter the exact CSQ name in the application configuration window (ensure they match exactly).