WebAuth issue, de-authenticating users randomly!

Unanswered Question
Apr 17th, 2007
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Hello,


I just received word of a major issue that only a few of the clientele have been reporting.


Basically what is happening is that a user will be browsing/chatting on the internet under one of our webauth SSIDs when suddenly out of nowhere they will be unable to browse anymore and have to reauthenticate by closing down all internet browser windows and reopening the browser. Originally I had thought this was just an idle timeout issue, it was never mentioned that the users were active when it happened until now.


Can anyone help me with this? I'm really perplexed as to why this is happening. Anyone have pointers on what I can look for (ie, AP placement issues perhaps?) that can help troubleshoot the problem?


I am running dual 4404's currently, the idle timeout is set to 60 minutes on each. The version on both machines is 3.2.116.21.



Thanks much for any input on this.

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