I'm running up a IPCCE 7.0(sr4) system. Now customer what to get two statistics for their call center.
One is how long is the time duration when all the online Agents are busy.
Another is how long is the time duration when all the online Agents are busy and Queue is full.
From Webview, I can only get how many times these two situations happened in a day.
But I can't find out a way to account the duration of them.
Is there anybody ever have this problem and give me an idea?