Problem with CDR reporting

Answered Question
Apr 17th, 2007
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I have CDR version: 4.0(0.24).

The latest record for billing data and CallDetailRecord was 29 Dec 2006.

Where I can find what was the problem and what I have to do that it is up to date.


Thanks

Correct Answer by Rob Huffman about 10 years 2 months ago

Hi Vlaho,


This document describes why this might happen and how to resolve this issue;


Data is Absent in Reports Created by the CAR Tool


From this good doc;


http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008056bd4e.shtml


Hope this helps!

Rob

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Correct Answer
Rob Huffman Wed, 04/18/2007 - 15:51
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Hi Vlaho,


This document describes why this might happen and how to resolve this issue;


Data is Absent in Reports Created by the CAR Tool


From this good doc;


http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008056bd4e.shtml


Hope this helps!

Rob

vjemin Thu, 04/26/2007 - 07:55
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Hi Rob,


I have restarted the Cisco CAR Scheduler service and it works.

But, some other problem happened. I tried to

purge the ART database with procedure (as in document):

Select Start > Programs > Microsoft SQL Server > Query Analyzer.

but I couldn't log in with sa password. I have sa password but I don't know why it doesn't work. Maybe you have some idea?

Rob Huffman Thu, 04/26/2007 - 08:15
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Hi Vlaho,


Good stuff! I am pretty sure that you need to use the Directory Manager username/password.


Hope this helps!

Rob

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