call transfered from ctios client to ip phone

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Apr 17th, 2007
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Hi

Is it possible to transfer the calls coming on the ctios client desktop to the ip-phones directly in case of a desktop power failure or ctios servers power failure.Recently we had a power outage and all the desktops got switched off.Since we are a 24/7 call center the calls are critical.So at this time is it possible to move on to the ip phones even when desktop is not running.We are running on ipcc ver 6 enterprise and the calls hit the ctios agent desktop and calls are taken from the hard phones.

Thanks

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ganeshraghuram Wed, 04/18/2007 - 05:26
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Thanks for your reply.I did see the Cisco ip phone agent doc.But we have a ctios server.Do we have a workaround for ctios server.

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