ICM scripting parameter to use ANI II information

9mabbott · ‎04-18-2007

Can you please help to identify what VARIABLE under the OBJECT

TYPES within the ICM scripting, if any, that would be used to accept ANI II

information (ie. the 2 digit code that represents where the call was placed

from - cellphone/payphone/regular/etc.) from the carrier.

Thanks

dsweeny · ‎04-24-2007

Cisco has TCL developers who can create such scripts for you. This group is known as Developer Support. Refer to http://www.cisco.com/en/US/products/svcs/ps3034/ps5408/ps5418/serv_home.html for more information.

Gergely Szabo · ‎04-25-2007

Hi there,

are you looking for

Call.CallingLineID

or

Call.DialedNumberString

perhaps?

9mabbott · ‎05-02-2007

Neither I believe.

Call.CallingLineID = Customers phone number

Call.DialedNumberString = Number customer dialed to reach us (ie DN)

I am looking for the two digit ANI Information codes that would identify such things as if the customer was calling from a cellular, pay-phone or detention facilities. I believe if the carrier provides this information to the ICM it could be valuable to route a customer calling via a cell phone differently then one from a detention facility for example.