s.jankowski Tue, 04/24/2007 - 08:21
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For Cisco IP Integrated Contact Distribution (ICD) Statistics, there are two catagories of reports, real time reports and historical reports. This document describes what the number of average talk queue and average wait queue mean in IP ICD statistics.


http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_qanda_item09186a00801c674b.shtml

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