Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
282
Views
0
Helpful
1
Replies

IPCC Express 4.02 Reports

jobegates
Level 1
Level 1

‎04-18-2007 07:13 AM - edited ‎03-13-2019 04:04 PM

How do I look and see how many calls are in queue at a time from the Supervisor?

Thanks,

Jobe

Labels:
0 Helpful
1 Reply 1

s.jankowski
Level 4
Level 4

‎04-24-2007 08:21 AM

For Cisco IP Integrated Contact Distribution (ICD) Statistics, there are two catagories of reports, real time reports and historical reports. This document describes what the number of average talk queue and average wait queue mean in IP ICD statistics.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_qanda_item09186a00801c674b.shtml

0 Helpful
Customers Also Viewed These Support Documents