04-19-2007 05:26 AM - edited 03-14-2019 09:03 PM
Hi.
doing a bars backup of call mgr 4.2.3. BARS is 4.0.12. backup is successful but keep getting the following warning message:
failed to copy url services page. couldn't find iis root directory for ccmcip in x.x.x.x [pub ip]
enterprise url parameters all point to pub ip.
Has anyone had this?
thanks
Rob
04-19-2007 05:31 AM
You seem to be hitting this bug: CSCsg99385
Also why don't you try the workaround from CSCsd39789:
Symptom:
During backup of a system, the BARS log will generate the warning
[Warning] Failed to copy URL Services page from remote machine
Conditions
There are 2 conditions that can cause this:
1. the Services URL under enterprise parameters is confiugred using an IP Address.
BARS will attempt a reverse DNS lookup of this IP to get a name and compare that to the local hostname. BARS uses the equivalent of 'nslookup' so DNS resolution is required. BARS does not use default windows name resolution that you get with ping -a
2. the Services URL under enterpriese parameters is configured as a fully qualified domain name.
This warning will be generated if the hostname specified in the Service URL is a fully qualified machine name. The BARS application will use only the local host name when determining if the local host is the location of the Services URL. Backup completes successfully after this warning.
Workaround
For condition 1 above: confiugre DNS server to perform reverse resolution and only return hostname
For condition 2 above: Change the Service URL from a fully qualified host name to the hostname of the server.
Then rerun the backup.
04-19-2007 05:50 AM
thanks
the bug CSCsg99385 does not show in the bug toolkit - know anyway I can view it
thanks
rob
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