WE are facing very strange issue, where we cant able to route the calls to CSQ after 10 active sessions/calls.
We have made script where we have defined CSQ and under Contact service queue as well, and on the application we give the defined csq. Our call routing till 10th call to the trigger point works fine.
However the moment we make 11th call to the same trigger point after accepting calls hold on read database step for a second and instead of going to sucess node call goes to Connection not available and play the message which we have in Connection not available.
I am not sure if we are missing something obivious, we have 40 IVR ports on Primary IPCC and 40 IVR ports on Standby.
We have defined 100 sessions on the trigger point. And as per our knowledge call is hitting the trigger point and getting the IVR port and than playing the script so there dont seems to be any issue with trigger point/media group or CTI port.
And we have tried normal script without CSQ and with database check up's and calls were going beyond 10.
Could be we are missing something which we re not aware.
I am attaching one sample script with CSQ in it.
PLEASE SOMEONE HELP US!!
We will be really thankfull