IP PHONE UPDATE ERROR

Answered Question
Apr 20th, 2007

Hi,

When we try to update the 7970 Ip Phone we get the attached error.

error message:Attempting to insert an

item that already exists.

Details:Getting Error No. -2147219945 (0x80040617):

we are using ccm 4.1(3) sr4d.

Please let me know how to solve this. Do we need to raise a TAC case for getting a fix for this. its matching the bug it CSCeg02103 but ccm version here is differnt.

Krishna.

I have this problem too.
0 votes
Correct Answer by jbarcena about 9 years 9 months ago

Krishna,

Go to Route Plan --> Route Plan Report and make a blind search for the Unassigned DN's and delete all the results, then try to update the 7970 again.

I have seen this error and normally I made the changes directly on SQL. What are you trying to update?

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
Correct Answer
jbarcena Fri, 04/20/2007 - 05:42

Krishna,

Go to Route Plan --> Route Plan Report and make a blind search for the Unassigned DN's and delete all the results, then try to update the 7970 again.

I have seen this error and normally I made the changes directly on SQL. What are you trying to update?

netkrish80 Fri, 04/20/2007 - 10:03

Hi Barcena,

I will try that and let you know as i am out of the customer place today. I updated the line setting of the 7970 phone.

How to make the changes directly in the SQL.

Krishna.

Actions

This Discussion