IP PHONE UPDATE ERROR

Answered Question
Apr 20th, 2007
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Hi,

When we try to update the 7970 Ip Phone we get the attached error.


error message:Attempting to insert an

item that already exists.

Details:Getting Error No. -2147219945 (0x80040617):



we are using ccm 4.1(3) sr4d.


Please let me know how to solve this. Do we need to raise a TAC case for getting a fix for this. its matching the bug it CSCeg02103 but ccm version here is differnt.


Krishna.

Correct Answer by jbarcena about 10 years 1 month ago

Krishna,


Go to Route Plan --> Route Plan Report and make a blind search for the Unassigned DN's and delete all the results, then try to update the 7970 again.


I have seen this error and normally I made the changes directly on SQL. What are you trying to update?



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jbarcena Fri, 04/20/2007 - 04:21
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Could you please post a screenshot of the error?



Correct Answer
jbarcena Fri, 04/20/2007 - 05:42
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Krishna,


Go to Route Plan --> Route Plan Report and make a blind search for the Unassigned DN's and delete all the results, then try to update the 7970 again.


I have seen this error and normally I made the changes directly on SQL. What are you trying to update?



netkrish80 Fri, 04/20/2007 - 10:03
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Hi Barcena,


I will try that and let you know as i am out of the customer place today. I updated the line setting of the 7970 phone.


How to make the changes directly in the SQL.


Krishna.

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