04-20-2007 02:32 AM - edited 03-14-2019 09:04 PM
Hi,
When we try to update the 7970 Ip Phone we get the attached error.
error message:Attempting to insert an
item that already exists.
Details:Getting Error No. -2147219945 (0x80040617):
we are using ccm 4.1(3) sr4d.
Please let me know how to solve this. Do we need to raise a TAC case for getting a fix for this. its matching the bug it CSCeg02103 but ccm version here is differnt.
Krishna.
Solved! Go to Solution.
04-20-2007 05:42 AM
Krishna,
Go to Route Plan --> Route Plan Report and make a blind search for the Unassigned DN's and delete all the results, then try to update the 7970 again.
I have seen this error and normally I made the changes directly on SQL. What are you trying to update?
04-20-2007 04:21 AM
Could you please post a screenshot of the error?
04-20-2007 05:28 AM
04-20-2007 05:42 AM
Krishna,
Go to Route Plan --> Route Plan Report and make a blind search for the Unassigned DN's and delete all the results, then try to update the 7970 again.
I have seen this error and normally I made the changes directly on SQL. What are you trying to update?
04-20-2007 10:03 AM
Hi Barcena,
I will try that and let you know as i am out of the customer place today. I updated the line setting of the 7970 phone.
How to make the changes directly in the SQL.
Krishna.
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