IPM errors

Answered Question
Apr 20th, 2007
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I cannot add a new collector to my IPM configuration. I get the error message:

AddCollErr

REASON: Response Timed Out


Recently I've stopped and deleted old collectors and targets. I only have 2 collectors running.


I'm using LMS 2.6, IPM 2.6 on a Windows 2003 Server.

Correct Answer by Joe Clarke about 10 years 2 months ago

While you can certainly reinitialize the IPM database with:


ipm dbclean


This may be as simple as a bad read-write community string (or SNMP credential) for the source device. You might try starting a sniffer trace filtering on all SNMP traffic to your source device when trying to add the collector, and see if anything obvious stands out.

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jreekers Fri, 04/20/2007 - 10:52
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You might want to try this:


1. Stop all IPM processes.

2. Goto /etc

3. Modify the parameters in the ipm.env file -

IPM_SNMP_TIMEOUT=10

IPM_SNMP_RETRIES=5

4. Start all IPM processes

5. Retry to see if the problem still exists.


Hopefully increasing the timeouts help.

rdanevich Fri, 04/20/2007 - 12:51
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No joy!

Is there a procedure to cleanse/rebuild the IPM database?

Correct Answer
Joe Clarke Fri, 04/20/2007 - 12:56
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While you can certainly reinitialize the IPM database with:


ipm dbclean


This may be as simple as a bad read-write community string (or SNMP credential) for the source device. You might try starting a sniffer trace filtering on all SNMP traffic to your source device when trying to add the collector, and see if anything obvious stands out.

rdanevich Fri, 04/20/2007 - 23:11
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Thanks Joe! That really did the trick. There've been so many changes over the last few months to the overall Topology of the network that I think re-initializing the IPM Database was the best option. Adding new devices and collectors is real quick now. Thank You I really appreciate the help and your quickness to respond to our posts on this Forum.

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