04-20-2007 05:23 PM
Hi there,
have a customer that has a route pattern [3-8]XXXXXX to maske pstn calls through an mgcp gateway.
now he also has internal extensions 7xx. when trying to call the extension it waits the 10 seconds then proceeds to call.
my quesiton is
how do i get it to recognise that its internal other than placing a 9 before the PSTN pattern?
04-21-2007 02:27 PM
The only thing I can suggest is seperating out your 7 digit dialing route patterns. The first question, however, is: does this site have local numbers that begin with a 7? If not, then you can change the route pattern to be [34568]XXXXXX and things should work OK.
For as long as you have overlapping route patterns, you will always have interdigit timeout.
04-21-2007 06:52 PM
well, neither is an option at this point. we do have local cellular numbers starting with 7 and thats where the problem is.
04-23-2007 12:24 PM
Hi;
You may try to use a # sign at the end of the pattern -7xx#- if it is suitable for the users. By this way the users will not have to wait for 10sec -that is the interdigit timeout- but have to press # instead.
Hope this helps.
04-23-2007 07:11 PM
guys thanks for all the help.
the # sign was also an option i tossed up but didnt go well with the IT manager. we are doing an upgrade on the entire system with ccm 5.1 and we decided that users will press 9 to get an outside line. this will solve the issue.
thanks again
04-25-2007 01:56 AM
a...
I've seen folks change the interdigit timeout
for cases like this. I think around 5 sec's works for both route patterns w/out causing other issues...
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