04-22-2007 11:48 PM - edited 03-18-2019 07:14 PM
Hi All,
We've ordered all the items below;
Cisco Unity Connection for 300 users
UNITYCN-BUNDLE Unity Connection 1.x SW plus HW Bundle 1
UNITYCN-1 Unity Connection 1.x Software 1
UNITYCN-K9-300USR Unity Connection, 300 users, 16 ports, 1 TTS 1
CON-ECE-UNICN-1 ESSENTIAL SW+8X5X4 Unity Connection 1.x Software 1
CON-ECE-UC300USR
Essential SW+8x5x4 Unity Connection, 300 User 16Pt 1
TTS 1
MCS-7835-H1-UC1
MCS 7835-HP rack; Unity Connection; 2GB; RAID 1; Win
2003 1
UNITY-PWR-EUR
Power Cord - Fr, Ger, Neth, Nor, Sp, Swe, Aus, Belg,
Peru 1
UNITYCN1-RECDISK Windows 2003 media for use with Unity Connection 1
Cisco Unity Connection was preinstalled,
the problem is when I added user with voice mailbox, I get error such as "not enough IMAP license ......".
my question;
based on our ordered items "UNITYCN-K9-300USR Unity Connection", do I need additional license for creating user mailbox ?
any suggestion please...
thanks
regards,
bongkie
Solved! Go to Solution.
04-25-2007 04:39 AM
Hi Bongkie,
You do not need the UNITYCN1-INBOX-USR licenses to access Voicemail from the phone :)
The reason that you are having trouble adding users is that you are asking Unity to add them with IMAP and Inbox features (which you don't have licensing for) you need to Un-check the IMAP and Cisco Unity Inbox features in both of your COS's (Under Licensed Features) then try adding users.
Hope this helps!
Rob
04-23-2007 12:35 AM
Based on ur order, a Product Activation Key (PAK) would be given to you. Did you use this PAK to get the license file generated and installed that on the box ??
Incase you haven't got the license file, visit http://www.cisco.com/en/US/products/ps6509/products_installation_guide_chapter09186a008055e1f6.html#wp1041859 for information about how to obtain the license file. Once you have got this file, you will have to install it on the box
04-23-2007 01:16 AM
Hi Mchandak,
Thanks for your response,
yes I already generated the PAK and installed successfull to the box.
FYI : I'm using cisco unity connection 1.2.2 with cisco MCS 7835 (MCS-7835-H1-UC1).
need your advice.
regards,
Dony
04-23-2007 05:25 AM
On Connection admin page, when you go to system settings ---> license ---> does Lisense file show Yes under installed tab.
Also, make sure that the features select under Class of Service for the new subscriber you are trying to add is licensed.
Would be be possible for you to add the snapshot of features selected under CoS along with the license file
04-24-2007 07:08 AM
Hi Mahesh,
Yes, the license file showed "Yes" under installed tab. We've bought UNITY CN-K9-300USR. Do you think we can add user with mailbox ?
FYI: Under licensed feature, I've checked allow user to access voice mail using an IMAP client option.
attached error capture while adding user.
04-23-2007 06:53 AM
Hi Bongkie,
Just to add a note to Mahesh's good info. The IPMA feature is a licensed feature. If you look at the COS that you are using to add new users and ensure that IPMA is not checked you should be good to go.
Hope this helps!
Rob
04-24-2007 07:36 AM
04-24-2007 08:37 AM
Hi Bongkie,
UNITYCN-K9-300USR is the part # for 300 "Basic" Users (No Imap .
If you want to use IMAP which you have checked as Allowed in both of the COS's in your previously attached document, you would need the following part #;
UNITYCN1-CL-USR300
If you want to use Cisco Unity Inbox which you have checked as Allowed in both of the COS's in your previously attached document, you would need the following part #;
UNITYCN1-INBOX-USR300
Because you have ordered "Basic" User licenses you need to Un-check the IMAP and Cisco Unity Inbox features in both of your COS's (Under Licensed Features)
Please see attached doc (Pages 6-10 in particular) for a good description of the ordering info.
Hope this helps!
Rob
04-24-2007 07:09 PM
Hi Rob,
Actually we did not need IMAP access for users, all we need are to access voice mail from the ip phone (not using IMAP or other email client). I've seen from your attached file, pages 6 for what we've ordered 'UNITYCN-K9-300USR' it's included 300 mailboxes. To access voice mail from ip phone do we need UNITYCN1-INBOX-USR license also ?.
please advice.
regards,
bongkie
04-25-2007 04:39 AM
Hi Bongkie,
You do not need the UNITYCN1-INBOX-USR licenses to access Voicemail from the phone :)
The reason that you are having trouble adding users is that you are asking Unity to add them with IMAP and Inbox features (which you don't have licensing for) you need to Un-check the IMAP and Cisco Unity Inbox features in both of your COS's (Under Licensed Features) then try adding users.
Hope this helps!
Rob
04-25-2007 08:08 PM
Hi Rob,
Many thanks for your info and assist, you're right while I un-check IMAP and Unity Inbox then I add users it's work successfully.
again ..thank you.
Regards,
bongkie
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide