LMS 2.6 Changed IP address of server.

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Apr 23rd, 2007
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The admin needed to change the IP address of the server, the hostname has not changed. I have having a problem with the Common Services->Device and Credentials-> Device Management, when I click on this, I get the following message:

Error in communicating with DCA Server.

DCA Server may be down. Please start the DCA Server and then refresh the page.


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Joe Clarke Mon, 04/23/2007 - 07:40
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Was dmgtd restart after the IP address change? What is the state of DCRServer?

ereinoehl Mon, 04/23/2007 - 07:47
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I restarted the server after the address change. How do check the state of the CDRServer, I thought I found where to check it, and I believe it is up.

Joe Clarke Mon, 04/23/2007 - 07:49
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pdshow DCRServer will show you the current state.

ereinoehl Mon, 04/23/2007 - 07:50
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C:\Program Files\CSCOpx\bin>pdshow DCRServer

Process= DCRServer

State = Running normally

Pid = 7640

RC = 0

Signo = 0

Start = 4/23/2007 10:12:06 AM

Stop = Not applicable

Core = Not applicable

Info = DCRServer is up and running

Joe Clarke Mon, 04/23/2007 - 08:02
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Please provide the output of the set DOS command as well as NMSROOT\MDC\etc\regdaemon.xml.

ereinoehl Mon, 04/23/2007 - 08:05
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C:\Program Files\CSCOpx\bin>set

AdminEmail=[email protected]

ALLUSERSPROFILE=C:\Documents and Settings\All Users

APPDATA=C:\Documents and Settings\Administrator\Application Data

CLIENTNAME=Console

ClusterLog=C:\WINDOWS\Cluster\cluster.log

CommonProgramFiles=C:\Program Files\Common Files

COMPUTERNAME=CISCOWORKS2

ComSpec=C:\WINDOWS\system32\cmd.exe

CWMIBDIR=C:\PROGRA~1\CSCOpx\objects\share\mibs

FP_NO_HOST_CHECK=NO

HOMEDRIVE=C:

HOMEPATH=\Documents and Settings\Administrator

LM_LICENSE_FILE=C:\PROGRA~1\CSCOpx\objects\smarts\conf\trial.dat.DFM

LOGONSERVER=\\CISCOWORKS2

NUMBER_OF_PROCESSORS=2

OS=Windows_NT

Path=C:\PROGRA~1\CSCOpx\objects\smarts\lib;C:\PROGRA~1\CSCOpx\objects\smarts\bin

;C:\PROGRA~1\CSCOpx\campus\bin;C:\PROGRA~1\CSCOpx\MDC\tomcat\bin;C:\PROGRA~1\CSC

Opx\MDC\Apache;C:\PROGRA~1\CSCOpx\MDC\jre\bin;C:\PROGRA~1\CSCOpx\MDC\bin;C:\PROG

RA~1\CSCOpx\lib\jre\bin\server;C:\PROGRA~1\CSCOpx\objects\db\win32;C:\PROGRA~1\C

SCOpx\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem

PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH

PROCESSOR_ARCHITECTURE=x86

PROCESSOR_IDENTIFIER=x86 Family 6 Model 15 Stepping 6, GenuineIntel

PROCESSOR_LEVEL=6

PROCESSOR_REVISION=0f06

ProgramFiles=C:\Program Files

PROMPT=$P$G

SESSIONNAME=Console

SM_BROKER=ciscoworks2:9002

SM_HOME=C:\PROGRA~1\CSCOpx\objects\smarts

SM_RULESET_PATH=C:\PROGRA~1\CSCOpx\objects\smarts\rules

SM_SITEMOD=C:\PROGRA~1\CSCOpx\objects\smarts\local;C:\PROGRA~1\CSCOpx\objects\sm

arts

SM_SNMP_BUG_COMPATIBLE=1

SystemDrive=C:

SystemRoot=C:\WINDOWS

TEMP=C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp

TMP=C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp

USERDOMAIN=CISCOWORKS2

USERNAME=Administrator

USERPROFILE=C:\Documents and Settings\Administrator

windir=C:\WINDOWS


C:\Program Files\CSCOpx\bin>





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Joe Clarke Mon, 04/23/2007 - 08:12
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This looks okay. What are your service startup parameters for the CiscoWorks services? Also provide the NMSROOT\log\dcr*.log files.

ereinoehl Mon, 04/23/2007 - 08:20
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This is the dcrimpexp.log:

[ Fri Apr 13 12:05:53 EDT 2007 ] INFO [SystemPrefAction : dnsResolutionStatus] : Finding the dns Resolution status

[ Fri Apr 13 12:05:53 EDT 2007 ] INFO [SystemPrefAction : dnsResolutionStatus] : The DNS Resolution status is 0

[ Fri Apr 13 12:05:53 EDT 2007 ] INFO [SystemPrefAction : dnsResolutionStatus] : Finding the dns Resolution status

[ Fri Apr 13 12:05:53 EDT 2007 ] INFO [SystemPrefAction : dnsResolutionStatus] : The DNS Resolution status is 0




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Joe Clarke Mon, 04/23/2007 - 08:35
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I see some potential problems here that point to some possibly corrupt or out-dated class files. At this point, it would be a good idea to open a TAC service request so additional DCR debugging can be enabled. If you have applied any CiscoWorks patches recently, you should try backing them out to see if that resolves this problem.

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