Cisco Unity's multi-media component has enountered a serious error.

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Apr 23rd, 2007
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Vmail has been dying on me lately due to this error

Cisco Unity's multi-media component has enountered a serious error.

I have found a temp solution, which is reinstalling TSP (skinnysetup.exe) and rebooting, but it will only stay up for a few days, or sometimes even hours. I have done this several times now and it keeps failing, I have no idea why. There is no indication that it is about to happen, it just does. I get an email notification (below)

Event Type: Error

Event Source: CiscoUnity_Wav

Event Category: Error

Event ID: 822

Date: 2007/04/23

Time: 15:40:11

User: N/A

Computer: UNITY2


Cisco Unity's multi-media component has enountered a serious error.


A serious failure has occurred on port 1 while querying a wav device for supported playback formats. Depending upon the severity of the failure, parties on this call could experience unexpected behavior or be disconnected. In some cases, further calls on this port will not be handled correctly.


Thread 0x00001390 had a Failure on Port 1 in AvWav


File: e:\Views\cs_CU4.1.0.59\un_Miu\UnityAvWav\WAVOUT.C(1232)

Method: WavOutSupportsFormat

Failure: call to waveOutOpen/FormatQuery failed with error(6).

For more information, click:

Notes: All Cisco Unity Errors

Any help would be greatly appreciated.

Unity 4.1.1

I also get a flood of errors in event viewer:

531, 801, 535, and 822s

Upon reboots I get a TTS manager module microsoft dialog box popup.

When this happens, I try and dial to vmail, it does a short dial (1/10th of a ring) and hangs up. Sometime it goes directly to busy signal.

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ranpierce Tue, 04/24/2007 - 05:23
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Looks like you might be running into port lockups. Your error was on port one. You should disable outgoing calls on the beginning ports and incoming on the end ports. Depending on how many ports you have and how many calls at a given time. I would start with 2-4 dedicated outgoing ports at the end. MWI, TRaP, Message Notification.



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