CallerID in IPCC Express agent

Unanswered Question
Apr 24th, 2007
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Hi,


Before the agent take the call, he sees as caller ID a CTI port number.


When the agent takes the call, the phone shows the original external number.


My problem is: the agent wants to see the originator caller ID instead a the CTI port number before he takes the call.


Does anyone can help me?


Tks

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solivo Wed, 04/25/2007 - 04:43
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Hi,


I have the same issue, My situation is CCM 4.2(3) and ipcc 4.0(5a)..

I Tried to found a solution arround CSS and Partitions but if you anyone have a best idea....


Thanks


l.mourits Fri, 04/27/2007 - 10:24
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The originator caller-ID is displayed in the enterprise data popup, the phone nly displays the CTI port DNs.


I recommend agents to only look at the enterprise screen for info.


HTH,

Leo

rdamaso Fri, 04/27/2007 - 11:04
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Leo,


I'm using IP Phone Agent.


Is enterprise data popup part of Cisco Agent Desktop?


tks

l.mourits Thu, 05/03/2007 - 06:42
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Yep,


Agent Desktop consist of several windows: the Agent Desktop, the Chat window and the Enterprise Data Window


HTH,

Leo

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