Helpdesk not able to access Ciscoview

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Apr 24th, 2007
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Created a local account and gave it helpdesk role but cannot view any devices in Ciscoview 6.1.5. Get the following error message:


Failed to open device


Device doesn't exist or there is problem with DNS resolution.


Please verify the device existence and its hostname to IPAddress resolution

I am able to view devices in Ciscoview with any other account that has Sys Admin role or if I change the helpdesk account to Sys Admin role. Problem is that I cannot give the helpdesk Sys Admin rights throughout Ciscoworks. Any ideas on why this may be happening. Per the Permission report I ran, helpdesk role should have read access to Ciscoview.

Correct Answer by Joe Clarke about 10 years 1 month ago

If you have access, will give you the details. Basically, CiscoView read-only access requires Network Admin privileges in LMS 2.6. The fix restores the previous behavior of allowing Help Desk users to use CiscoView.

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Overall Rating: 5 (1 ratings)
Joe Clarke Tue, 04/24/2007 - 15:28
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This is a known bug, CSCsg26840. A patch is available by opening a TAC service request, and referencing this bug ID.

brwong6372 Tue, 04/24/2007 - 15:35
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Thanks! Do you have a link to some documentation regarding the bug? I wasn't able to find it on Cisco's website. Thanks again


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