Created a local account and gave it helpdesk role but cannot view any devices in Ciscoview 6.1.5. Get the following error message:
Failed to open device 172.17.251.5.
Device doesn't exist or there is problem with DNS resolution.
Please verify the device existence and its hostname to IPAddress resolution
I am able to view devices in Ciscoview with any other account that has Sys Admin role or if I change the helpdesk account to Sys Admin role. Problem is that I cannot give the helpdesk Sys Admin rights throughout Ciscoworks. Any ideas on why this may be happening. Per the Permission report I ran, helpdesk role should have read access to Ciscoview.
If you have access, http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg26840 will give you the details. Basically, CiscoView read-only access requires Network Admin privileges in LMS 2.6. The fix restores the previous behavior of allowing Help Desk users to use CiscoView.