CCMExpress 7941 and 7961 time wrong

Unanswered Question
Apr 25th, 2007

We are running version 4.02 on a 2851, since the BST clock change the time on 7941 and 7961 phones is wrong. The 2851 is running NTP, the clock is right on here and on the CCME gui, but not on the phones. I tried the phone loads in FN 62686 which was for a problem with DST and these phones, I reset one phone and the tftp was taking ages, the router cpu went to 99% and phones dropped out, I had to reload the router, so I backed this load out. Has anyone else seen this problem or know which phone load will fix this ? Thanks, Mike

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Paolo Bevilacqua Wed, 04/25/2007 - 01:44

Hi,

Yes you need the newer loads to fix the DST among other things.

I've never had problems with tftp when upgrading the phones. What is your config? All failing, can you set tftp on another machine, even a pc with tftp32, change dhcp settings momentarily to point to this new machine, and try again.

Hope this helps, if so please rate post!

mprentice Wed, 04/25/2007 - 02:04

Hi,

that's a good idea, I will try the tftp from my laptop. when the router went to 99% the apps41 file was loading, half the phones dropped out, you would not get dial tone even if you reset the phone, hence the router reload. do you know which files you need to tftp as a minimum to get the DST fix working, from the files below :

apps41.1-1-3-30.sbn

cnu41.3-1-3-30.sbn

cvm41sccp.8-0-3-32.sbn

dsp41.1-1-3-30.sbn

jar41sccp.8-0-3-32.sbn

SCCP41.8-0-4SR2S.loads

term41.default.loads

term61.default.loads

Thanks

Paolo Bevilacqua Wed, 04/25/2007 - 02:27

Sure. There are two methods to drive the phone to update using an external tftp server:

Method A (load info from XML file)

1. copy from the router system:/its/XMLDefault.cnf.xml to tftp server. It should contain the load previously specified in configuration.

2. Copy the individual firmware files to tftp server, except termxx.default.loads that is not needed with this method.

3. reset the phone from CLI or keypad.

Method B (factory reset):

1. Copy all the files to tftp server.

2. Remove power from phone. Press and hold # while reapplying power, until LED flashes. Release # and press in sequence: 123456789*0#. The phone will completely reset and will search for termXX.default.loads, and the individual files specified in there.

Since you are there, I suggest you use instead 8.2(2)SR1, that came out after the package for CME and should contain all fixes. it is downloadable on CCO, 7900 firmware page.

Hope this helps, please rate post if it does!

mprentice Wed, 04/25/2007 - 03:02

Hi again,

I have checked the router and there is not a file XMLDefault, in Telephony services I am currently using these loads :

load 7961 TERM41.7-0-3-0S.loads

load 7941 TERM41.7-0-3-0S.loads

out of the files listed in the previous post do I need to point the load and tftp statements at SCCP41.8-0-4SR2S.loads

Thanks

Paolo Bevilacqua Wed, 04/25/2007 - 03:35

Hi,

the configuration files are generated dynamically, so they are not in flash but still accessible, e.g. try

copy system:/its/XMLDefault.cnf.xml tftp:///XMLDefault.cnf.xml

Before doing that, please configure the load as load 7941 SCCP41.8-0-4SR2S

Do not enter the .loads extension.

There is no need for tftp-server statements if you are using an external tftp server.

mprentice Wed, 04/25/2007 - 04:29

Hi,

Thanks for your advice, I will go to site one day next week and try this, I will let you know the results

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