How to Retrieve all Configured Skillgroups and Agents from Cisco ICM

Unanswered Question


I need to programmatically retrieve the list of skillgroups and agents that are configured in ICM.

I have tried the following,

1. Use the 'GetAllSkillgroup' method and 'GetAllAgent' method of the CTIOS session object, but that provides only a cached list of skillgroups / Agents that it has seen.

Any help is appreciated.

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