How to Retrieve all Configured Skillgroups and Agents from Cisco ICM

Unanswered Question

Hi,


I need to programmatically retrieve the list of skillgroups and agents that are configured in ICM.


I have tried the following,


1. Use the 'GetAllSkillgroup' method and 'GetAllAgent' method of the CTIOS session object, but that provides only a cached list of skillgroups / Agents that it has seen.


Any help is appreciated.



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