04-25-2007 07:00 AM
This doesn't look like the issue of bad DeviceDiscovery.properties, as everything looks peachy there. The symptom is the UT endhosts report returns nothing after a few nights. Upon clicking Start Acquisition, I get "Error
Failed to start acquisition: Initial Data Collection is not done yet, please try again later."
***************************************
There's trouble indicated bin /var/adm/CSCOpx/log/ut.log
messages will remian logged to file: /var/adm/CSCOpx/log/ut.log
2007/04/24 22:51:14 main ani MESSAGE ProcessInitializer: Properties will be read
from /opt/CSCOpx/campus/etc/cwsi/ANIServer.properties
I= 0value *.*.*.*
I= 1value 6
I= 2value 1
2007/04/24 22:51:18 main ani MESSAGE DBConnection: Created new Database connecti
on [hashCode = 4395840]
Couldn't get I/O for the connection to: hostnamejava.net.ConnectException: Conne
ction refused
Couldn't get I/O for the connection to: hostnamejava.net.ConnectException: Conne
ction refused
UTM is shutting down
2007/04/24 22:51:28 main ani MESSAGE DBConnection: Closed Database connection [h
ashCode = 4395840]
Attached is /opt/CSCOpx/campus/ani-trace.log
04-25-2007 07:04 AM
04-25-2007 11:59 AM
I got an additional clue from the CM homepage that CM needed to manage "at least one device" before UT acquisition could start.
Device Discovery 25 Apr 2007, 02:03:58 EDT #### Devices Idle Start Device Discovery
Data Collection Not available 0 Devices Running Start Data Collection
User Tracking Acquisition Not available 0 End Hosts
0 IP Phones Idle Start UT Acquisition
Does that mean the UT acquisition will start after Data Collection finishes?
04-25-2007 03:30 PM
Actually, the whole thing is symptomatic of an ANIServer problem. The I/O exceptions you see in your ut.log indicate that TCP port 14004 is no longer listening. This indicates that ANIServer has shut down. The ani.log and daemons.log might shed more light on why that has happened.
On a more general note, UT acquisition cannot run until at least one Campus Data Collection has completed, so your comment above is true in the general sense.
04-26-2007 07:03 AM
I was able to get the UT Acquisition completed successfully after the Data Collection was finished. Should I investigate further into the I/O exception with the DB?
04-26-2007 07:19 AM
If the UT acquisition finished, then ANIServer is working. However, if you get the errors again, check the state of, and focus on troubleshooting ANIServer.
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