Solved: Pilot Points on CM 3.3

mwidina · ‎04-25-2007

I have configured a pilot point of 5000 and a hunt group with a directory extention of 5312 (my desk). If I call 5000 from another phone it rings fast busy. The TCD service is running on both the publisher and subscriber. We don't have any attendant consoles and have no need of one, we just want the pilotpoint/hunt group functionality. What are we missing?

thisisshanky · ‎04-25-2007

I dont think there is any other way other than

a. creating ac user,

b. associating pilot point to the ac user, c. restart tcd service to make the pilot point work.

You just dont have to use the attendant console software thats all.

HTH

Sankar

PS: please remember to rate posts!

Sankar Nair
UC Solutions Architect
Pacific Northwest | CDW
CCIE Collaboration #17135 Emeritus

View solution in original post

thisisshanky · ‎04-25-2007

I dont think there is any other way other than

a. creating ac user,

b. associating pilot point to the ac user, c. restart tcd service to make the pilot point work.

You just dont have to use the attendant console software thats all.

HTH

Sankar

PS: please remember to rate posts!

Sankar Nair
UC Solutions Architect
Pacific Northwest | CDW
CCIE Collaboration #17135 Emeritus

mwidina · ‎04-25-2007

I created the user "ac" and I gave it the password "12345". I don't see where you associate it with the pilot point? The only items in the pilot point config screen is the directory number, calling search space, and partitin.

Rob Huffman · ‎04-26-2007

Hi Mike,

I think the association that Shanky was referring to is this one;

Before the attendant uses the attendant console, you must associate the attendant console phones and pilot points to the ac user. Perform the following procedure:

Procedure

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Step 1 Make sure that the ac user information appears in the User Information window. If it does not display, perform a search for the user. Refer to the Cisco CallManager Administration Guide for more information on how to perform this task.

Step 2 In the Application Profiles column of the User Information window, click Device Association.

Step 3 Perform one of the following tasks:

a. To view all devices, click Select Devices, and go to Step 4.

b. To limit the list of available devices to a specific selection, enter the criteria by which you want to search by using the following methods:

Choose device name, description, or directory number.

Choose the comparison operator.

Enter a text or number entry.

Click Select Devices, and go to Step 4.

Step 4 Check the check box(es) of the attendant console phones/pilot points that you must associate with the user.

Step 5 Click Update to assign the phones/pilot points to the ac user.

From this CCM 3.3.3 doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a0080181a4b.html#71832

Hope this helps!

Rob