jaigill Wed, 04/25/2007 - 19:29
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Call Ironport customer support at 1-877-641-IRON (4766).

daniel.ao_ironport Thu, 04/26/2007 - 16:25
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Oh, are there any ways to do that? I see there is a button at the rear of IronPort. What's the function for this button?
If I call customer support, will they send me a password to unlock the IronPort?

jaigill Thu, 04/26/2007 - 17:13
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When you calll Ironport customer support, they will need to get the SN of the Ironport appliance. They can then generate a temp. admin password to help unlock the appliance.

tminchin_ironport Mon, 04/30/2007 - 12:35
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Out of curiosity - has anyone had to do a password recovery? Did you get prompt service from Ironport?

Donald Nash Mon, 05/21/2007 - 19:53
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Out of curiosity - has anyone had to do a password recovery? Did you get prompt service from Ironport?

I had to do it a few years ago, and it was plenty prompt. I called tech support and they handled it on the spot. I was able to log in to the balky unit in a matter of minutes from the time I picked up the telephone.

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