04-26-2007 01:12 AM
Is there a way I can create a user just to have read and write access to Chasis View.
When I give a user just Helpdesk, they are not able to even read the chasis view.
Pls help.
04-26-2007 05:53 AM
What version and platform of LMS do you have? There was a Bug with HelpDesk Role cannot use CiscoView?
04-26-2007 07:01 AM
CSCsg26840: User must have "network admin" privilege to use CiscoView.
04-27-2007 02:03 AM
But that will mean that the helpdesk user will have access to almost all other privileges, which they should not have access to.
Is this how it was designed? Is there a way around this?
Thanks
04-27-2007 02:00 AM
LMS 2.6. No, Helpdesk alone cannot use CiscoView.
05-04-2007 02:04 AM
there is a patch available from TAC for this issue (CSCsg26840)
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