I am deploying IP telephony system for my company's customer contact center.
I installed CallManager, IP Phone 7960, VoIP Gateway( Cisco 3825 Router).
Now i want manage communication data and monitor operation of all IP Phone, so i install IPCC.
But when i follow document to config IPCC, i can't find ICM in CRA Administration->Subsystem->ICM.
I think ICM is not installed but i don't have ICM install disk.
How to install ICM? Is it one option when install IPCC?
Do you have any idea?
Thanks a lot.