CME Question

patrick.hurley · ‎04-26-2007

I have a customer that has a 6 line phone in CME. If they wanted all 6 lines to be able to takes calls for the same number so that they do miss a call and can put a bunch of callers on hold, what would that look like from a configuration example?

Would they just forward to the next line when the dual-line has two calls in use on the first button or can they use a no huntstop type configuration?

tcekada · ‎04-26-2007

pat see below.

This is one way you could do it. voice-port 0/1/0 is connected to your incoming PSTN number. When it gets a call it automatically forward it to DN 1000. DN 1 (1000), dn 2, dn3 and so on are defined as line buttons on the six line phone. First call comes into 1000. 2nd call comes into 1002 if 1000 is busy and so on. The other way to do it is to use the ephone-hunt series of commands with a pilot number.

voice-port 0/1/0

timeouts call-disconnect 5

timeouts wait-release 5

timing sup-disconnect 650

connection plar 1000

description ***Incoming from 777-4343***

caller-id enable

ephone 34

username "newuser" password xxx

mac-address 0015.62C3.90E8

type 7960 addon 1 7914 2 7914

button 1:34 2f1 3f2 4f3 5f4 6f5

ephone-dn 1 dual-line

number 1000

label Incoming 1

call-forward busy 1002

call-forward noan 1002 timeout 10

huntstop channel

!

ephone-dn 2 dual-line

number 1002

label Incoming 2

call-forward busy 1003

call-forward noan 1003 timeout 10

huntstop channel

!

ephone-dn 3 dual-line

number 1003

label Incoming 3

call-forward busy 1004

call-forward noan 1004 timeout 10

huntstop channel

!

ephone-dn 4 dual-line

number 1004

label Incoming 4

call-forward busy 1005

call-forward noan 1005 timeout 10

huntstop channel

!

ephone-dn 5 dual-line

number 1005

label Incoming 5

call-forward busy 1000

call-forward noan 1000 timeout 10

huntstop channel

mark_gardner · ‎04-26-2007

Hi Patrick

Another way to do it is to create 6 dn's with the same number, using huntstop channel and no huntstop incoming calls will hunt from dn to dn.

example

voice-port 0/1/0

timeouts call-disconnect 5

timeouts wait-release 5

timing sup-disconnect 650

connection plar 1000

caller-id enable

ephone-dn 1 dual-line

number 1000

huntstop channel

no huntstop

ephone-dn 2 dual-line

number 1000

huntstop channel

no huntstop

ephone-dn 3 dual-line

number 1000

huntstop channel

no huntstop

ephone-dn 4 dual-line

number 1000

huntstop channel

no huntstop

ephone-dn 5 dual-line

number 1000

huntstop channel

no huntstop

ephone-dn 6 dual-line

number 1000

huntstop channel

ephone 1

mac-address xxx.xxx.xxx

type xxxx

button 1:1 2:2 3:3 4:4 5:5 6:6

or

ephone 1

mac-address xxx.xxx.xxx

type xxxx

button 1o1,2,3,4,5,6

First ephone method uses all six lines, second method uses one line with overlays.

Hope this helps