Solved: Recording Phone Calls

amadeusri · ‎04-26-2007

The company I work for wants to be able to record all phone calls to a select few ip phones (7961, 7971, and a 7985). We're running Cisco Unified CME 4.1 and I'm just trying to find out how many ways there are of doing this. The phones are on a completely separate physical network from our computers and I found Cisco Desktop Administrator and from what I'm understanding the computers need to run on the same network. Any ideas are appreciated. Thanks in advance.

aramos17428 · ‎06-05-2007

Hi,

The way I got this work with CME 4.1 was to conference the call with the ext of the person recording the call VM.

For example, incoming call to ext 4305, user at 4503 press more softkey, then conf, gets dial tone and dials his own extension 4305, dials "#" to bypass the greeting then Conf again at this point the call is recorded and at the end it will be email to the IMAP outlook client for preservation as .wav file.

Hth

Armando

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tcekada · ‎04-26-2007

With CME we have been using a 3rd party product called CallRex for basic call recording. www.intelrex.com

bob.bartlett · ‎04-26-2007

Unity Connection supports that feature also

akinsconsulting · ‎05-17-2007

How do you get that to work?

I tried to use Unity Connection for call recording but the silence timeout value made it so that I couldn't.

ozgurguler · ‎04-26-2007

You can use Witness voice record software for this.

amadeusri · ‎04-27-2007

Thanks for the suggestions.

Chris Deren · ‎05-17-2007

Few vendors:

Witness

NICE

eTalk

Telrex

Verint

Also, CM 6.0 introduces built in call recording and monitoring feature.

HTH,

Chris

probert100 · ‎05-31-2007

Hi,

Here is another nice solution "Confiance Recorder": http://www.confianceinc.com/index.jsp?id=irecorder

This is a client centric approach, this software does not require a server.

Hope this helps.

aramos17428 · ‎06-05-2007

Hi,

The way I got this work with CME 4.1 was to conference the call with the ext of the person recording the call VM.

For example, incoming call to ext 4305, user at 4503 press more softkey, then conf, gets dial tone and dials his own extension 4305, dials "#" to bypass the greeting then Conf again at this point the call is recorded and at the end it will be email to the IMAP outlook client for preservation as .wav file.

Hth

Armando