"ps. i've tried SoftKey:Answer but didn't do anything

That is because tehre's no such thing as a SoftKey:Answer URI. All available URIs are listed in the developer guide.

There's but one reliable solution for your problem: a Key:LineX but for that you need to know the value of X - which in term means you have to load the phone config (via AXL), and you need to know which line the call is for (via CTI).

Thanks for your reply! It realy helped me.

For now i've got a standard softkey for line1. After I've done some work on the AXL service to find out on which line the call is i'll make the softkey dynamic. But for now it's working :-)

Thanks!

I've been playing with axl for a while today and i'm able to receive response from axl on the getPhone request.

This is a part of the result:

Use System Default

Use System Default

0

Use System Policy

4

2

true

false

false

true

But i cann't figure out how to match the uuid with one of the line's provided by tapi. Am i missing something?

hmm... cann't find any edit button.

Here is my 'new' plan of approach:

I know the directory number of the line the call is for. So i get the phone profile with axl:getPhone

If the profile has more than one line. Foreach line i'll get the directory number (axl:getLine) and compare it with the number the call is for. To find out on witch position the line is i'll use the index value received from the getPhone response.

I think this will be the right way. If not... please correct me.

An other thing i was wondering about:

How about the performance of the callmanager and my program? I'll do a couple of axl requests every time a phone receives a new call.

Thanks in advance!

Via executeSQL you can effectively do just one looking and get the position of all the lines. The regular AXL commands are nice but not terribly efficient. .if you need efficiency, there's no going around writing your own sql statements.

You can also figure out when a phone is being reset via jtapi (the phone goes out of service and comes back), so you only need to get the config in this case.. lines don't move around on the phone without the phone being reset.

Note that I have done exactly what you described (but limited as outlined above) and for somewhat above a 100 phones I'm not seeing any kind of an impact.. and I also do exchange and internet phone number lookups for each incoming and outgoing call.