User Guide for 7941/7961 not showing up on CCMUser page

Unanswered Question
Apr 27th, 2007
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Hi,


I have a CCM running with 4.2(1) sr1b and 7911G, 7941G and 7961G. For the 7911G I have the option to see the "View the User Guide for your phone" option on the CCMUser page. For the 7941G and 7961G that's not visible. I'm using a locale other than the default (US) one. Could that be the issue?



cheers,

pedro marques

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gmarogi Thu, 05/03/2007 - 11:28
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You are hitting the bug CSCse17132. The work around is,

manually run following SQL query :

For 7961 :

update productsupportsfeature set Param = '/PhoneOnlineGuide/7961/ip7961.pdf' where tkmodel = '30018' and tksupportsfeature = '40';


For 7941:

update productsupportsfeature set Param = '/PhoneOnlineGuide/7941/ip7961.pdf' where tkmodel = '115' and tksupportsfeature = '40';


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