IPCC Express Enhanced 4.0(4) with Unity Connection 1.2(1) and CCM 4.2.3
Irregardless of best practices Customer wants to set all ten resource personnel in call center using Cisco 7941 phones to one DID extension only, routable through Unity and CCM. ACD call script should ring at least 4 times and go to next hunt group member and not go into agents voicemail but a general mailbox. External customer should be prompted with oppotunity to jump out of queue to general voicemail box or specific agent's voicemail box. Agents should sign in and out on phone not agent software. DID should go to agent's voicemail with prompt to requeue call to general group. System should keep agents in queue. Customer wants general voicemail box indicator to notify all phones when there is a message in the general mailbox.
Also need to know implications of this system. Already talked about all activity personal/non-cc will be recorded in reports.