04-27-2007 06:57 AM - edited 03-14-2019 09:12 PM
Hello
we try to set up a queue for our Attendant Console. However, we cant find the drop-down menues described in the Cisco manual "Cisco CallManager Features and Services Guide":
While in the queue, the callers receive music on
hold if you have chosen an audio source from the Network Hold Audio Source and
the User Hold MOH Audio Source drop-down list boxes in the Device Pool
window.
Has anyone an idea where we have to set the audiosource for the queue?
Thanks Reto
04-27-2007 10:09 AM
Hi Reto,
The Music on Hold is chosen by the setting in the Device Pool associated with the Pilot Point. So look at what Device Pool you chose for the Pilot Point and then look at that Device Pool for the drop-down list boxes;
Understanding Call Queuing
You can configure a pilot point to support call queuing, so when a call comes to pilot point and all hunt groups members are busy, Cisco CallManager Attendant Console sends calls to a queue. While in the queue, the callers receive music on hold if you have chosen an audio source from the Network Hold Audio Source and the User Hold MOH Audio Source drop-down list boxes in the **Device Pool window**. The attendants cannot view the queued calls. When a hunt group member becomes available, Cisco TCD redirects the call to that hunt group member.
From this doc;
Pilot Point Configuration Settings
Hope this helps!
Rob
12-23-2009 10:33 AM
Hi Rob
is possible setup call queue for Attendant console over CCM 4.2.3 ?
If yes, please share some documentation in order to setup and how is works...
Regards abd merry xmas
Andres
12-23-2009 11:24 AM
Hi Andres,
This is most possible in CCM 4.2(3)
Check out Broadcast Hunting and Call Queueing from this 4.2(x) doc;
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_2_1/ccmfeat/fsccmac.html#wp1144539
Cheers! Happy Holidays!
Rob
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