I need some advice for a career change from my current role as a Network Support Engineer to a Cisco Systems Engineer Consultant, which in all honesty is a highly specialized field.
My Current role involves supporting, managing and maintaining the network infrastructure, which includes the WLAN, LAN and WAN (MPLS). It???s primarily a second line role, which involves proactive monitoring of the MPLS network and dealing with outages, slow responses, packet loss, routing and qos issue. I advice the client on QOS issues and also monitor the network for any bottlenecks that might impede voice,video and citrix performance. If such a bottleneck is found, it is my duty to advice client on a number of solutions such as increase allocation of bandwidth in the COS configs for these critical applications
I configure switches and routers, firewalls, wlan controllers, DSL equipment et al and with my background in a former job with an ISP I have good routing and wan technology skills especially MPLS, Frame-relay, ATM, BGP, OSPF etc.
But I do not have design experience or pre-sales knowledge. I have excellent client facing and other related skills but I feel that applying for such a high tech position that requires specialist knowledge etc might be taking one step too far.
Please guys I need some good and encouraging advice on how to approach this career change.
Network Support Engineer.
CCNA, CCNP Switching, Bsc(hons), Pgd.