Cisco Systems Engineer

Unanswered Question

Hi All,

I need some advice for a career change from my current role as a Network Support Engineer to a Cisco Systems Engineer Consultant, which in all honesty is a highly specialized field.

My Current role involves supporting, managing and maintaining the network infrastructure, which includes the WLAN, LAN and WAN (MPLS). It???s primarily a second line role, which involves proactive monitoring of the MPLS network and dealing with outages, slow responses, packet loss, routing and qos issue. I advice the client on QOS issues and also monitor the network for any bottlenecks that might impede voice,video and citrix performance. If such a bottleneck is found, it is my duty to advice client on a number of solutions such as increase allocation of bandwidth in the COS configs for these critical applications

I configure switches and routers, firewalls, wlan controllers, DSL equipment et al and with my background in a former job with an ISP I have good routing and wan technology skills especially MPLS, Frame-relay, ATM, BGP, OSPF etc.

But I do not have design experience or pre-sales knowledge. I have excellent client facing and other related skills but I feel that applying for such a high tech position that requires specialist knowledge etc might be taking one step too far.

Please guys I need some good and encouraging advice on how to approach this career change.




Network Support Engineer.

CCNA, CCNP Switching, Bsc(hons), Pgd.

I have this problem too.
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Danilo Dy Mon, 04/30/2007 - 08:06


Those are just titles that companies created to make the position interesting with a superduper titles. The most important is the $$$ it pays, roles&responsibilities, technology exposure, career advancement and of course not boring.

In my years in working in diffrent field, I saw people with hands-on experience perform well as pre-sales or solution architect as they knew how the product works or is quick to learn new technology or product features. Your hands-on experience and execellent client facing is a plus. You won't know it unless you try it. If you think you can only do configuring devices, you will be configuring devices until your retirement age.


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