Phones Rebooting when accessing Corporate directory on phone

Unanswered Question
Apr 30th, 2007
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I am running CCM 4-1-3. I recently upgraded my 7912 & 7940 phone load software to 8-0-5 (7940) and 8-0-2 (7912) to allieviate a bug with the previous version of software. Since this upgrade, intermittently when the User tries to access the corporate directory on the phone, the phone reloads itself. Has anybody come accross this issue before?

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Rob Huffman Mon, 04/30/2007 - 04:26
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Hi Derek,

It looks like you are hitting another bug :(

CSCsi22118 Bug Details

7912 8.0(2) SCCP - phone resets when accessing Corp Dir or other XML


7912 phone reboots intermittently when accessing the corporate directory. Also could occur when accessing other XML services.


7912 SCCP phone running 8.0(2) phone load [ CP7912080002SCCP060817A ]


Downgrade to 8.0(1) phone load


obtain an ES phone load from TAC


upgrade to a later version of the 7912 phone load, when available

Hope this helps!


paolo bevilacqua Mon, 04/30/2007 - 04:26
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this sounds like CSCsi22118 resolved in 8.0(3) for the 7912. The 7940 will probably enjoy the fix in an upcoming release.

Hope this helps, please rate post if it does!


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