add skills to user for hunt group or call Q

Answered Question
Apr 30th, 2007
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I just took over our phone system and don't know where to look for most stuff. This should be some easy points for someone. I am running callmanger 4.2 and Cisco Unity Connection version: 1.2(1)


I have a Call Q with extension 8951, i need to add 2 users to it. I do not know where to go for it in Callmanager or Unity. I thought i just goto the persons extension then add skills to the person having to do with the call q. Or do i do it the other way around and add the person to the Q?


Any help would be great.

Correct Answer by Brandon Buffin about 10 years 2 months ago

Take a look at the CRS Administration Guide below. Specifically, see the following sections:


Provisioning Cisco IPCC Express -> Configuring Callmanager for IPCC Express


Provisioning Cisco IPCC Express -> Configuring Agents


http://www.cisco.com/application/pdf/en/us/guest/products/ps6488/c1067/ccmigration_09186a00804a277a.pdf


Hope this helps. If so, please rate the post.


Brandon

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Brandon Buffin Mon, 04/30/2007 - 07:41
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It depends on how this is setup. If you are queuing calls, is it possible that you're also running IPCC Express? This could be coresident with Callmanager or on another server. Can you go to http:///appadmin and get a login screen?


Brandon

dbakula01 Mon, 04/30/2007 - 07:54
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yes, that i show it is set up, i just need to know how to add/subract people to q's

Correct Answer
Brandon Buffin Mon, 04/30/2007 - 08:00
User Badges:
  • Purple, 4500 points or more

Take a look at the CRS Administration Guide below. Specifically, see the following sections:


Provisioning Cisco IPCC Express -> Configuring Callmanager for IPCC Express


Provisioning Cisco IPCC Express -> Configuring Agents


http://www.cisco.com/application/pdf/en/us/guest/products/ps6488/c1067/ccmigration_09186a00804a277a.pdf


Hope this helps. If so, please rate the post.


Brandon

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