CTI Route Point

Answered Question
Apr 30th, 2007

Is there a step to register the CTI route point with the server after you define it?

I have this problem too.
0 votes
Correct Answer by thisisshanky about 9 years 7 months ago

All CTI Rp's dont register to the Callmanager unless an application using CTI is associated with that RP. If you are using the following apps, the RP will register.

a. IPMA

b. IPCC/ICM Route points associated with applications

c. Mobility Manager

d. Attendant console pilot point is a route point in CM 5.x. This RP will show registered in CM.

HTH

Sankar.

PS: please remember to rate posts!

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rob.huffman Mon, 04/30/2007 - 10:16

Hi Jeff,

After you Insert the CTI RP and add the DN you will use Update/Reset. It make take a few moments to register with Callmanager (are you having problems getting it to register?).

Cisco CallManager Administration Guide, Release 4.1(3)

CTI Route Point Configuration

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803ed6d3.html#wp1122418

Hope this helps!

Rob

jowenjowen3 Mon, 04/30/2007 - 10:19

Yes, I reset it 2 or 3 times and still cannot get it to regisiter with CM

Correct Answer
thisisshanky Mon, 04/30/2007 - 10:40

All CTI Rp's dont register to the Callmanager unless an application using CTI is associated with that RP. If you are using the following apps, the RP will register.

a. IPMA

b. IPCC/ICM Route points associated with applications

c. Mobility Manager

d. Attendant console pilot point is a route point in CM 5.x. This RP will show registered in CM.

HTH

Sankar.

PS: please remember to rate posts!

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