I've got 4 agent desktops and 1 supervisor desktop (IPCC Express). Been functioning fine since install several weeks ago. No changes made to the phone system over the weekend but suddenly the software is freezing and reporting incorrect call states on the user's desktops. QOS and all other phone system functions responding normally. Rebooting workstations did not help. Other apps on workstations respond fine. Cisco servers are fine. No event log errors. Is there a service that I can stop and restart just for the call center software that will not take down the rest of my phone system?
I have this problem too.