Attendant console, not showing call in progress

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noelger Mon, 04/30/2007 - 15:29
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Is your call control up? Are you online? Do any of the phones in the directory window show their status or do they all show as unknown/question mark?

neesharm Mon, 04/30/2007 - 22:02
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was it working fine before ?

If yes ......Have you checked the TCD and CTI service ?

Is it started on all the servers in the cluster ?

If yes try restarting both TCD and CTI services on all the servers from CallManager Serviceability window (Chk link below )


Also what is OS of the PC/Laptop where AC is installed ?(chk for any firewalls )

Is this a problem witha particular user or PC (If possible try switching user or laptop/PC)


http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_troubleshooting_guide_chapter09186a00801eaf91.html#1011296



Let me know if it helps



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